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Online Access

On Line Appointments (Patient Access) for young adults 16 -18

We have reviewed our policies and from March 2019 we are extending on-line access services for patients between the ages of 16 – 18.   This allows patients to book appointments, order prescriptions and view immunisation records on-line.

To register please visit the surgery at any stage after your 16th Birthday with ID (photo and current address details) and ask for a Patient Access Registration Form from Reception.

On Line Appointments (Patient Access) for teenagers 12 to 15 years of age

We have reviewed our policies and from March 2019 we are extending on-line access services for patients between the ages of 12 – 15 with parents’ consent.   This will allow our teenage patients to book appointments, order prescriptions and view immunisation records on-line with parental agreement.

For our teenage patients wanting to register for this service, please visit the surgery with a parent, some photo ID (eg: Passport, Travel Pass, Student Card or Library Card) and register at Reception.

All patients registered at Rowan Tree Practice are entitled to patient confidentiality at all times and we aim to provide safe and secure services to all.  If you are a younger patient and would like to speak to us regarding services being offered to our younger age group please call or visit the surgery on 01932 505230 in confidence.

Patient Access Step by Step Guide

Patient Access can be accessed via the link in the left hand side navigation or by clicking here to book appointments and order repeat prescriptions online.

You will need to apply for access before you can log-in.

An application form can be download here. Please fill it in and return to the practice together with photo ID.

Printed forms are available to download on this page or contact reception. Please ensure you supply original identification documentation (as advised above) to be registered for our online access to order prescriptions and make appointments.

Please note that we are not able to register you (or re-register you) without ID.

Please be aware that children under 16 are not eligible for this service.

If you have any questions or would like to discuss how you register please call the surgery on 01932 505230 and speak to our receptionists who are happy to advise you.‚Äč

website homepage

This is our website homepage.

From here you can select to book an appointment or request a prescription by simply clicking on the patient access button.

This will display another screen allowing you the option to sign in with the log in details we have sent you. Once you are on this screen you will want to either click on “Register” or “Sign in”. If you have used patient access before you will need to click on “Sign in” where you will be required to enter your User ID and Password.

Patient Access login page

This screen will then ask you to confirm whether you have received a letter from the practice. This letter would be the one you would have received from us when you requested your online access. It shows your User ID and Password. You will then need to confirm you have received this letter by clicking the “Yes” button (as shown below)

patient access register page

If you click “no” this will divert you to another page which will advise that you need to go to your doctors surgery and request your patient access code

If you have clicked “Yes” you will be diverted to one last page, which will ask you to enter the details provided in your letter onto the page shown below. Once you have done this, your registration will be complete, and you will then be able to make or cancel appointments, order prescriptions and view certain aspects of your medical records (such as allergies or immunisations) on-line if your surgery has given you access.

patient access register page


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