INTERIM ARRANGEMENTS FOR THE ROWAN TREE PRACTICE
Please see the notice on the home page of the website for up to date information regarding the interim arrangements since the fire at the practice.
For a step by step guide of how to use patient access click here
The practice is open between 8.30am and 6.30pm Monday to Friday except bank and public holidays. During these times it is possible to dial directly to the receptionists to make an appointment or to obtain other information use the following numbers:
For home visits please phone before 10.00am if possible.
For test results between 12 noon - 2.00pm or 5.00 - 6.15pm.
PLEASE NOTE THAT THESE TELEPHONE NUMBERS ARE ONLY AVAILABLE DURING OUR NORMAL OPENING HOURS.
Surgeries are run on an appointment system. Appointments may be made when the practice is open by calling in person or by telephone. You can also book online 24/7 but you need to register for this, so please contact the practice receptionists if you are interested. Standard appointments are for a maximum of 10 minutes. If you have a number of problems to discuss, the doctor may ask you to make a further appointment so that everything can be fully covered. You may make appointments with any doctor who is available. When you telephone for an appointment we will do our best to give you an appointment to suit you.
Receptionists are able to book routine appointments only and can offer you the earliest one available with your chosen doctor or with any other doctor. If your need to see a doctor is medically urgent, we guarantee to see you the same day that you make the request. If you fall into this category or if you feel you need to be seen earlier than the appointment you have been offered, our duty doctor will telephone you to assess how your problem can best be dealt with. For this reason we ask that you telephone us before coming to the practice without an appointment. Please ensure that you are available to take the return call.
Our Appointment System
This may be a little different to what you have been used to in the past. If you telephone or visit the practice to make an appointment you will be offered the next available slot with a GP. If the slot offered to you is not soon enough, the receptionist will take your name and telephone number and the telephone consultation doctor (often referred to as the duty doctor) will phone you back ASAP to undertake a telephone consultation. The doctor will help by discussing your circumstances and recommend a suitable course of action. This could be an appointment with a GP earlier than you have been offered by the receptionist, that you are seen by a nurse, given a prescription and/or advice on what to do.
The role of the telephone consultation doctor is shared by the five GP partners on a daily basis. It is a role they have been undertaking for a few years and so are very experienced in dealing with this mode of consultation. The telephone consultation doctor has the flexibility to make appointments not available to the receptionists.
One of the benefits of the system is that it allows the telephone consultation doctor to undertake far more consultations than are possible with face to face consultations, yet arrange a face to face consultation, same day, next day or later if required.
The system does take a bit of getting used to but the increasing amount of positive feedback received in the last three years' patient questionnaire forms is very encouraging and many patients love the convenience of a telephone consultation rather than having to turn up for an appointment. We believe this innovative system will be adopted by more GP surgeries in due course.